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What are your opening hours?
We are open Monday – Friday 9 – 5pm and Saturdays 10 – 1pm.
Will I need to assemble after I take delivery?
No, all prices include full assembly and Pre Delivery Inspection carried out by an experienced technician.
Useful Information
What fuel should I use?
All our bikes should be used in conjunction with standard unleaded petrol.
Do I need a CBT?
This largely depends on the size of the engine. If the bike has a 50cc engine (ie: a moped) you will only need to complete a CBT if you obtained your full car licence after 31st January 2001.
If you are looking to ride a 125cc scooter or motorcycle then you will need to complete a CBT in all circumstances.
To ride anything with a larger engine than 125cc, you will need a full bike licence (A or A2 Class). In order to take a full bike test however you will need to have firstly completed a CBT and Motorcycle Theory Test.
What is a CBT?
Compulsory basic training (CBT) was introduced in 1990 to help reduce the very high accident rate among inexperienced motorcyclists. CBT must be completed before a learner moped or motorcycle rider is allowed to ride unaccompanied on the road with L-plates or D-plates in Wales.
Warranty / Servicing/ Repairs
Will my bike need to be serviced?
It is essential that your bike is serviced and maintained at regular intervals. Your bike will be supplied with a servicing and maintenance schedule which must be kept up to date in order for your warranty to remain valid.
Were can I take my bike for servicing and repairs?
We operate a local dealer servicing and repair scheme. Included in your introductory pack will be details of your local participating dealer as well as current prices for servicing and labour.
How often will my bike need to be serviced?
First Service: Within 500 miles (805km) or 3 months.
Second Service: Within 2000 miles (3219km) or 9 months
Then every 2000 miles (3219km) or 12 months thereafter.
Is my bike covered under warranty?
Yes, your bike is covered under a 12 months parts warranty as detailed in our warranty terms.
Where can I get spare parts?
We stock a range of spare parts for all our bikes which are available to order through our website or over the phone.
Registration
Will I need to register the bike after I take delivery?
DVLA Registration and 12 Months Road Tax is included where stated. This also applies for the Number Plate and Tax Disk Holder. Please note in cases where DVLA registration is not included this must be purchased.
Will you require my ID and Insurance in order to register the bike in my name?
No. We take care of all the paperwork for you and will register the bike to your designated registered keeper as specified when you order your bike.
When will I receive my logbook?
Your V5 logbook will take between 4 – 6 weeks to arrive from the DVLA.
Insurance
Where can I find Insurance?
Follow the links on the individual product listings for an instant on-line quote or call our insurance partner Rampdale Insurance Tel: 0844 815 6125 quoting our dealer reference: 156626.
How to order
How do I place an order?
Website
Add items to your shopping cart as required and proceed to pay through our fast and secure Google payment checkout facility where you can pay instantly with any major debit or credit card.
By Phone
Call us and speak to a member of our sales team who will be able to answer any questions that you may have and even take your order details over the phone as required.
In Person
We are aware that some people prefer to deal face to face which is why you can also come to visit our showroom during our normal opening hours.
I do not live in Bristol, can you deliver?
Yes we offer nationwide delivery from as little as £99.
What payment methods do you accept?
We accept all major credit / debit cards, bank transfer, cash or draft.
How long will it take for my bike to arrive after I order?
We aim to deliver all our bikes within 5 working days but due to the registration process this can sometimes take up to 10 working days. Just ask before ordering for a more accurate estimate.
Must someone be home to take delivery?
Yes, the bike must be signed for but we will contact you in advance with an exact delivery date.
Can I collect my bike instead of delivery?
Yes
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